nextbestaction.com

Customer Experience - Customer Bliss - Jeanne Bliss 2010-01-20 (#)
-> book - i love you more than my dog - five decisions that drive extreme customer loyalty in good times and bad
Is BI ready to meet the real world? | Irregular Enterprise | ZDNet.com 2009-11-04 (#)
-> "The question then comes how SAP and its competitors will find ways that help business reduce decision making risk and uncertainty." BI BW SAP kiv insight
-> Help your customers avoid taking responsibility - http://sethgodin.typepad.com/seths_blog/2009/11/the-bitter-taste-of-taking-responsibility.html
Seth's Blog: Some people are better than others 2009-10-30 (#)
-> "By 'better', of course I mean better customers, better prospects, better sneezers, better at spreading the word." seth godin
on the phone with Hoiio customer service ! Anyone from #Hoiio / #Teliwave on twitter ? #support 2009-10-29 (#)
Air New Zealand boss criticises IBM over outage | Stuff.co.nz 2009-10-12 (#)
-> ""In my 30-year working career, I am struggling to recall a time where I have seen a supplier so slow to react to a catastrophic system failure such as this and so unwilling to accept responsibility and apologise to its client and its client's customers,"" - Air New Zealand IBM - Air New Zealand outsourced its mainframe to IBM in 1997. Four years later, it also outsourced its mid-range systems to IBM
Musing about culture and customers and choice: the eBaying of “content” – confused of calcutta 2009-10-12 (#)
-> choice
a good customer base is the best marketing department there is | Gapingvoid (#)
Win the fight, lose the customer (#)
-> win lose fight customer
-> win lose fight customer
what wallah are you ? ;-) (#)
-> Seth Godin - Chai Wallah - "It's so tempting to do a little bit of everything. All the tools are there, a click away. You can be the designer, the copywriter, the head of customer service. Hey, you can even do the manufacturing or easily outsource it to a commodity producer. One benefit of diversification is that you can average out your risk. Or you can be a wallah. Someone who does only that one thing. An old colleague of mine calls himself a chai wallah. Perhaps he loves spiced tea, but I'd prefer to believe it's a reminder that his success lives and dies on the performance of just one task. When you go all in, it focuses your attention and effort, doesn't it?" kiv kiv raq raq
Blog Joyent | Is the customer always right? No. (#)
-> agree but why name another host to switch to ! ? hosting joyent dreamhost customer service
Inventing Demand « Start Up Blog (#)
-> "Rentoid had a classic chicken and egg problem when it first got launched. People wont list items until we have willing customers waiting to rent their stuff. Conversely, people couldn’t rent things until people willing to rent their items put them up for rent. It’s a bit like asking two people who don’t know each other to fall in love. To solve this problem I decided to ‘Invent Demand’. This is how I did it." rentoid cool
IBM Introduces Optim Data Privacy Solutions for Use With SAP(R) Solutions - Technology News - redOrbit (#)
-> The Optim Data Privacy Solution for use with SAP solutions addresses privacy issues by delivering application-specific templates that include predefined attributes, for example to de-identify employee data in the SAP ERP Human Capital Management solution. These capabilities enable customer sites to begin with the most common attributes and customize as needed. With personal data masked across all occurrences, developers and testers can use realistic test data and produce valid test results, and still comply with privacy legislation. authorization
Humanizing the Employee, then the Customer (#)
-> humanizing employee customer kiv ross mayfield
Loic Le Meur Blog: Never Criticize Your Competitors (#)
-> "That is also what Tony Hsieh the CEO of Zappos does. If you call customer service and they do not have a product in stock, they recommend you to a competing site. The result is they are happy about their experience and likely to come back to you first next time they have something to buy."
Feedback for Amazon Web Services - All Things Distributed (#)
-> Ingrained in the DNA of the Amazon Technologist is a single-minded focus on the needs of our customers. The Amazon development process is even called "Working from the customer backwards". Essential in this process is a good understanding of what the customers need in terms of new services, new features for existing services, or different approaches to things that we are already doing. amazon survey feedback
SAP scores own goal with Business ByDesign - V3.co.uk - formerly vnunet.com (#)
-> Analysts argue that SAP is misleading customers - predicament
SAP Network Blogs: How to Get the Most From the Enhancement and Switch Framework as a Customer - Tips from the Experts (#)
-> Thomas Weiss SAP ABAP SFW1 SFW2 SFW5 switch frame work
Zappos CEO Talks Culture Fit and the Importance of Creating a 'Wow' (#)
-> zappos wow customer experience culture
listening to an audiocast via http://www.thomson-webcast.net - very good quality - mantra of the moment ist "customer success" (#)
SAP Network Blogs: The next customer generation: Web 2.0 in Automotive (#)
-> audi automotive web 2.0 ute gramann SAP
UI Guidelines for CRM WebClient User Interface Updated (#)
-> UI guidelines CRM SAP pdf
Buy a Feature - An Innovation Game (#)
-> "Which feature will entice customers to purchase your product? Which feature will cause customers to upgrade? Which feature will make customers so happy that they'll ignore or tolerate the features that they wish you would have fixed or removed?" - kiv innovation game